Frequently Asked Questions


How do I deposit money in to an inmate's account?


Toll-Free Number: Credit card and debit card deposits can be made by calling the toll-free number 866-345-1884 to reach the 24/7 Access Corrections domestic call center. Bilingual representatives are available.




Lobby Kiosk: This facility has a lobby deposit kiosk available for public access. The kiosk accepts cash, credit cards, and debit cards.




Online Deposits: Deposits to inmate accounts can be made online at the website.




Smart Devices: Deposits to inmate accounts can be made via Smart Devices by downloading the Access Corrections app via the Google Play or iTunes app store.  





How much money can I send at one time?


Deposits into inmate trust accounts are established by the Access Corrections deposit service, and are limited to $300 per transaction regardless of the method of deposit (lobby kiosk, website, phone app, toll free phone service). Inmates are only authorized to spend $70.00 per week from their account for commissary purchases. When inmates purchase phone time through the commissary vendor, it does not count towards the commissary purchase limit.



Are inmates allowed to have anything dropped off to them?

Other than the below noted exceptions, inmates are not authorized to receive clothing, jewelry, or other personal property items from the public.

Prescription Eyewear: Inmates are authorized to receive one (1) pair of prescription eyewear. Prescription eyewear will only be accepted after the inmate has submitted a request form and subsequently the request has been approved by jail administration. The eyewear may then be brought to the facility Monday through Friday from 7:30 a.m. through 3:00 p.m. after the inmate notifies you approval has been obtained.

Work Boots: Sentenced inmates assigned as Trustees are authorized to receive one (1) pair of work boots. Work boots will only be accepted after the inmate has submitted a request form and subsequently the request has been approved by jail administration. The work boots may then be brought to the facility Monday through Friday from 7:30 a.m. through 3:00 p.m. after the inmate notifies you approval has been obtained.



What if an inmate has medication she or he needs?


JCCF medical staff will refill all prescriptions.  Medication will not be accepted that is filled by the inmate or inmate’s family after 72-hours of the inmate’s admittance to the facility.  The medical staff will accept an inmate’s health insurance information to send to the pharmacy.  Medications may be accepted in extenuating circumstances with prior approval of the Chief of Corrections.




How do I set up an inmate telephone account?


The inmate phone service is provided by Securus Technology. They can be contacted by phone at (800) 844-6591.




Are inmates allowed visits?



Onsite Visitation:


Inmates are afforded onsite in-person visitation privileges once a week for one (1) hour. Call (850) 482-9651, ext: 210, specify the inmate you wish to visit, and the day and time will be given to you for that inmate.


Please note, ongoing jail operations, security concerns or other exigent circumstances may result in a delay of scheduled time frames or cancellation of the visiting period in its entirety.  


Only two visitors per inmate will be allowed to visit per visiting session. We do not allow anyone to swap out during a visit. You must also have a valid photo ID and present it at the time of your visit.


You must be appropriately dressed, wearing articles of clothing such as mini-skirts, sleeveless shirts, low cut tops, etc. will cause you to not be allowed to enter. No items will be allowed into the visitation booth. Please be considerate of other visitors and do not let small children become disorderly and wander around the visiting area.


Visitors should be signed in fifteen (15) minutes prior to the commencement of visiting period to allow staff ample time to escort inmates to the visiting area. Visitors will not be processed into the facility if they arrive (15) minutes after the commencement of visitation period.


No disorderly conduct towards other visitors, inmates, or staff will be tolerated at any time. If such action occurs, we reserve the right to terminate the visit and suspend you from returning to visit.   


Video Visiting:


Inmates are afforded video visitation privileges seven days a week up to thirty (30) minutes in duration. To schedule a video visit session visit the Securus Technologies website at


For your convenience, a video visit terminal is available at the correctional facility's front lobby for those customers who do not have internet access.





Are notary services available for documents requiring a notarized inmate’s signature?

The Jackson County Correctional Facility provides limited notary services exclusively for documents requiring a notarized inmate’s signature such as power of attorneys, etc. Notary services are available only on Tuesdays from 8:00 a.m. to 9:00 a.m. and Fridays from 2:00 p.m.- 3:00 p.m.


Are inmates allowed to receive care packages?


Access Securepak® is a program designed to allow family members and friends to send packages to inmates. You can send a care package totaling no more than $75 once per quarter. Place your order at:




Phone:  1.800.546.6283
              (Mon.–Fri., 8:30 a.m.–11:59 p.m. EST, & Sat., 11 a.m.–5 p.m. EST)


Mail:  Access Securepak (FL)
         10880 Linpage Place
         St. Louis, MO 63132


Fax:  1.866.754.2813



Are inmates charged subsistence fees for meals:




FS 951.033, Income and assets; payment of subsistence costs, allows for jails to charge daily subsistence fees to alleviate the increasing financial burdens on local subdivisions of the state caused by the expenses of incarcerating prisoners. Therefore, effective October 1, 2018, all inmates at the Jackson County Correctional Facility (with the exception of USMS and BOP inmates) will be charged a daily subsistence fee for meals in the amount of $2.70 each day.


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